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Cancellation & Refund Policy

Delivery, cancellation and refunds

Delivery

All our products are digital; there are no physical products or shipments.

  • Card payment: Your membership is extended and your licences are added to your account as soon as the payment is approved.
  • Bank transfer: Activated once your payment reaches our account and is approved (usually within 1 business day).
  • The result is sent to you by e-mail.

Try it free first

You can use Online Accounting free of charge for the trial period starting from the day you sign up. No card details are requested and nothing is charged during this period, so you can check whether the program meets your needs before paying.

Refunds

Although digital services are exempt from the right of withdrawal under Article 15 of the Distance Contracts Regulation, we give refunds in the following cases:

  • Yearly membership: If you request a refund within 14 days of the payment date, the full amount is refunded.
  • Program licence: If the licence has not yet been activated on a computer, the full amount is refunded within 14 days of purchase.
  • Unresolved technical problem: If a problem prevents the program from working as purchased and we cannot fix it within a reasonable time, the amount is refunded.
  • Duplicate payment: If you accidentally paid twice for the same service, the extra payment is refunded.

How to request a refund

  1. Write to yaresa@gmail.com or +90 545 800 48 25 (WhatsApp) with your full name, membership e-mail and payment date.
  2. We reply to your request within 3 business days at the latest.
  3. Approved refunds go back to the same card via iyzico for card payments, or to the IBAN you provide for bank transfers. The time it takes for a card refund to show up depends on your bank (usually 2–10 business days).

A refunded membership or licence is deactivated.

Cancelling a membership

The yearly membership does not renew automatically; your card is never charged without your knowledge. If you don't renew, your account switches to read-only mode at the end of the term and you can still view your data and download a backup. If you want your account and data deleted completely, just write to us.